If for any reason you are not satisfied with your order, you have a period of 14 working days, from the date of receipt of the order, to make the return.

To make a return you must take into account the following:

The right to return will not apply to those products that are personalized or that for reasons of hygiene or other exceptions legally contemplated are not subject to repayment.
In case of return, the shipping costs will not be refunded regardless of whether the customer had paid the shipment or not (free shipments). To make such a return, the product must be in perfect condition and in its original packaging. The cost of shipping to our warehouses is borne by the customer.

Returns must be authorized in advance by www.simonehair.com. To do this, you must contact us indicating the order number and, if you wish, the reasons for the return. Once received the email, we will inform you by the same means of the steps to be carried out.

Once we receive the merchandise in our warehouse, and after checking the status of the same, will proceed to the refund of its amount according to the payment modality made by the customer.
We can not be held responsible for shipments confiscated by customs or other similar entities.
The refund of the amount will be made by the same means by which the payment was made, within a maximum period of 10 days from receipt of the product in our warehouses. In orders that have been paid for a transfer or account payment, the return will be made to an account number that you must tell us.

This text has been translated from Spanish, if there is any error it will be understood that the applicable text is the one written in Spanish, you can access it in the following link Envíos y Devoluciones