Privacy Policy

Last Updated On 06-Oct-2026

Effective Date 16-Jul-2026

This Privacy Policy describes the policies of TRICHOMEDIC LABS, S.L.U., Crta. de Ribes, 186 Loc. 2, Barcelona 08520, Spain, email: sales@simonehair.com, phone: +34 615 228 361.

on the collection, use and disclosure of your information that we collect when you use our website ( https://www.simonehair.com ). (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

How We Collect Your Information:

We collect/receive information about you in the following manner:

• When a user fills up the registration form or otherwise submits personal information
• Interacts with the website
• From public sources

How We Use Your Information:

We will use the information that we collect about you for the following purposes:

• Marketing/ Promotional
• Creating user account
• Testimonials
• Processing payment
• Support
• Administration info
• Manage customer order
• Site protection
• Dispute resolution
• Manage user account

If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.

How We Share Your Information:

We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:

• Marketing agencies
• Analytics
• Payment recovery services

We require such third party’s to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.

We may also disclose your personal information for the following:

• to comply with applicable law, regulation, court order or other legal process;
• to enforce your agreements with us, including this Privacy Policy; or
• to respond to claims that your use of the Service violates any third-party rights. If the Service or our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner.

Your Rights:

Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at sales@simonehair.com.
We will respond to your request in accordance with applicable law.

You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at sales@simonehair.com.

Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

SIMONE Hair Scanner App & Online Hair Clinic

This section applies to the SIMONE Hair Scanner mobile application (Android) and to the online hair diagnostic tool available at simonehair.com/hair-clinic/ (together, the “Diagnostic Services”).

Information we collect. When you use the Diagnostic Services, we collect: your first name and contact details (email address and/or phone number, depending on the delivery channel you choose); your answers to a guided questionnaire about your hair, scalp and habits; and up to three photographs of your hair and scalp that you capture voluntarily. Providing this information is necessary to deliver your assessment; without it, the Diagnostic Services cannot be provided.

How we use it. Your information is used exclusively to: (a) generate your personalised hair and scalp assessment and dermocosmetic care protocol; (b) enable review of your case by our specialist team; (c) deliver your assessment by the channel you selected (email or WhatsApp); (d) if you return for a follow-up, compare your previous and current photographs to evaluate progress; and (e) if — and only if — you gave separate, optional consent, send you personalised hair care advice and offers. Marketing consent is never a condition of receiving your assessment and can be withdrawn at any time.

Automated processing. Your questionnaire answers and photographs are analysed with the assistance of artificial intelligence technology provided by Anthropic, acting as our data processor under contractual safeguards. The output is a dermotrichological assessment within the framework of Regulation (EC) 1223/2009; it does not constitute a medical diagnosis. Cases may be reviewed by our human specialist team, and any decision with effects on you is subject to human review upon request.

Retention. Diagnostic cases (including photographs) are retained for 180 days and then deleted, except where a follow-up case remains active or where a longer period is required by law. You may request earlier deletion at any time at sales@simonehair.com.

Legal basis. Performance of the service you request (Art. 6(1)(b) GDPR) and, for optional marketing, your consent (Art. 6(1)(a) GDPR).

Age. The Diagnostic Services are intended for adults (18+).

Back-in-stock notices

When a product or size is on backorder or out of stock, you can leave your email address on its page so that we let you know when it is available again.

Information we collect. Your email address, the product and size you asked about, the language of the page and the date of your request.

How we use it. Only to send you one email when that product or size is back in stock. Your request is deleted as soon as that email is sent and, in any case, after 12 months. It does not subscribe you to our newsletter: your email address is added to the newsletter (managed with our email marketing provider, Klaviyo) only if you also tick the separate, optional newsletter box, and you can unsubscribe from any newsletter email.

Legal basis. Your consent (Art. 6(1)(a) GDPR), which you can withdraw at any time by writing to sales@simonehair.com.

Recommendation programme and one-click reorder

Customers who have ordered from us have a personal recommendation code («Give €10, get €10») and can reorder their last order with one click from our emails. The conditions of the programme are set out in our Terms and Conditions.

Information we collect. For each customer: your email address, your personal code, the language of your orders and the date the code was created. When someone uses your code, we record the order number, its amount, the date and whether a reward was issued. If you arrive through a recommendation link, the code is kept in your shopping session (no additional cookie is set) so that it can be applied at checkout.

How we use it. To apply the discount and check that it is a first order; to issue the reward to the code holder and send it by email; and to show your code, your sharing link and a link to reorder your last order (with the names of those products) in the emails you receive from us. For this purpose, these details are stored in your profile with our email marketing provider, Klaviyo. The reorder link is protected by a signature and does not show your personal data. We never tell the code holder the name or contact details of the person who used their code, and when you share your code we do not receive the contacts of the people you send it to.

Retention. Your code is kept while you remain a customer, unless you ask us to delete it. The record of orders placed with a code is kept together with the order for the periods required by law. Reward codes expire 6 months after they are issued.

Legal basis. Our legitimate interest in rewarding recommendations and making it easier to reorder (Art. 6(1)(f) GDPR) and, when you use a code or receive a reward, the performance of the programme conditions (Art. 6(1)(b) GDPR). You can object at any time by writing to sales@simonehair.com, and we will delete your code.

Cookies Etc.

We use necessary cookies to run the shop. Analytics and marketing cookies (including Google Ads with Consent Mode, Meta and Klaviyo) load only with your consent via our cookie banner. Details are in our Cookie Policy. You can change or withdraw consent anytime with Cookie settings in the website footer.

Security:

The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

Third Party Links & Use Of Your Information:

Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Grievance / Data Protection Officer:

If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at
TRICHOMEDIC LABS, S.L.U.,
Crta. de Ribes, 186 Loc. 2,
email: sales@simonehair.com.
We will address your concerns in accordance with applicable law.

Mobile Terms of Service

TRICHOMEDIC LABS S.L.U.

Last updated: 16-Jul-2026

The TRICHOMEDIC LABS S.L.U. mobile message service (the “Service”) is operated by TRICHOMEDIC LABS S.L.U. (“TRICHOMEDIC LABS S.L.U.”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to TRICHOMEDIC LABS S.L.U.’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of TRICHOMEDIC LABS S.L.U. through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with TRICHOMEDIC LABS S.L.U. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to SIMONE HAIR or click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other TRICHOMEDIC LABS S.L.U. mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to SIMONE HAIR or email sales@simonehair.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.