Termsand Conditions

These terms govern the use of www.simonehair.com and the purchases you make in the shop. Please read them before placing your order. By purchasing, you accept them in the version in force at that time, which we also send you by email with the order confirmation.

1. Identification details

The owner of www.simonehair.com and of the SIMONE TRICHOLOGY brand is TRICHOMEDIC LABS, S.L.U., with tax identification number (NIF) B44506582 and registered office at Carretera de Ribes 186, Local 2, 08520 Les Franqueses del Vallès (Barcelona), Spain.

• Email: sales@simonehair.com
• Telephone and WhatsApp: +34 615 228 361
• Form: contact page

2. Use of the website

2.1 Intellectual property. All intellectual and industrial property rights in the content of this website, its graphic design and its source code belong to TRICHOMEDIC LABS, S.L.U. or its licensors. Their reproduction, distribution, public communication or transformation, in whole or in part, without express authorisation is prohibited. The trade names and trademarks appearing on the website are protected by law.

2.2 Photographs. Product photographs are for guidance only; the colour or appearance of the packaging may vary slightly.

2.3 Content and links. The information on the website, including that on the blog, in the Hair Clinic and in the app, is informative and dermocosmetic in nature. It does not replace the advice of a doctor and does not constitute a medical diagnosis. We are not responsible for the content of third-party websites accessed via links.

2.4 Changes to the website. We may update or modify the website and its content at any time. Changes to these terms do not affect orders already placed.

2.5 Technical aspects. We are not liable for damage caused by technical failures not attributable to us, by the internet connection or by third-party interference beyond our control, without prejudice to the rights the law grants you as a consumer.

2.6 Personal data and security. We process your data in accordance with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 (LOPDGDD), with TRICHOMEDIC LABS, S.L.U. as the data controller. We use your data to manage and deliver your orders and, if you consent or the law permits, to send you commercial communications, which you may refuse at any time. You can exercise your rights of access, rectification, erasure, restriction, portability and objection at sales@simonehair.com and lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos). Everything is explained in the Privacy policy. The pages on which you provide data or make purchases use a secure connection.

3. Products

We sell dermocosmetic products in accordance with Regulation (EC) No 1223/2009, as well as other items and services described on each product page. On each product page you will find the main characteristics, directions for use, ingredients (INCI), manufacturer details and warnings. The Hair Clinic analysis and the app provide dermotrichological guidance and do not constitute a medical diagnosis or medical treatment.

The offer is aimed at consumers. The conditions for professionals in the SIMONE PRO programme are set out in its own terms.

4. How to place an order

1. Add the products to the cart.
2. On the checkout page, enter your details and the delivery address, and choose the payment method. Before paying, you will see a summary with the price of each product, the shipping costs, the taxes and the total.
3. You can correct any details by returning to the cart or editing the fields before confirming.
4. Accept these terms and click the “Place order and pay” button. With that click you place an order with an obligation to pay.

The contract is concluded when we send you the order confirmation email, which includes the details of the purchase, these terms and the information on withdrawal. We store the order, and you can view it in your account if you have registered. You can conclude the contract in Spanish, English, German, French, Italian or Portuguese.

If a product becomes unavailable after you have placed your order, we will inform you and immediately refund what you have paid for it.

5. Prices and taxes

• Prices are in euros and include VAT.
• European Union: the final price is the same throughout the EU and includes the VAT of the country of delivery, which we declare through the OSS (One-Stop Shop).
• Outside the EU and in the Canary Islands, Ceuta and Melilla: Spanish VAT is deducted on the checkout page. The destination country may charge the recipient customs duties, import taxes (such as IGIC or IPSI) and customs clearance fees, which are not included in the price.
• Shipping costs are shown on the Shipping and returns page and in the cart before payment.
• When we announce a price reduction, we indicate the lowest price applied in the previous 30 days. For routines, we indicate the price their products would cost if bought separately.
• Discount codes are subject to the conditions stated for each one and cannot be combined unless otherwise stated.

6. Payment

You can pay by card (including Apple Pay or Google Pay), with PayPal, by bank transfer via Wise and with the local methods shown depending on your country. The charge is made when the order is placed. Payments are processed by secure providers; we do not store your full card details.

7. Shipping and delivery

We ship to the destinations, at the prices and within the estimated delivery times indicated in Shipping and returns. Unless otherwise indicated, we will deliver the order within 30 days at the latest from the conclusion of the contract. If we fail to deliver within the agreed period, you may grant us an additional period and, if that is not met either, terminate the contract and receive a refund. The risk of loss of or damage to the goods passes to you when you receive the parcel.

8. Right of withdrawal

8.1 Withdrawal period. You have the right to withdraw from this contract within 14 calendar days without giving any reason. The withdrawal period will expire after 14 calendar days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. If the products in a single order are delivered separately, the period runs from the delivery of the last one. For services, the period runs from the day of the conclusion of the contract.

8.2 How to withdraw. You must inform us of your decision by an unequivocal statement, through any of the following channels:

• using the online function “Withdraw from contract here”, available in the footer of every page;
• by email to sales@simonehair.com;
• by telephone or WhatsApp on +34 615 228 361;
• by post to TRICHOMEDIC LABS, S.L.U., Carretera de Ribes 186, Local 2, 08520 Les Franqueses del Vallès (Barcelona), Spain.

You may use the model withdrawal form in section 8.7, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication before the withdrawal period has expired. If you use the online function, we will send you, without delay and by email, an acknowledgement of receipt with the content of your statement and the date and time at which you sent it.

8.3 Reimbursement. If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 calendar days from the day on which you inform us of your decision. We will use the same means of payment as you used, unless you expressly agree otherwise, and you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

8.4 Return of the goods. You must send back the goods to the address given in section 8.2 without undue delay and in any event not later than 14 calendar days from the day on which you communicate your decision to us. The deadline is met if you send back the goods before the period has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.

8.5 Exceptions. There is no right of withdrawal for:

• sealed goods which are not suitable for return due to health protection or hygiene reasons and which have been unsealed after delivery, such as dermocosmetic products whose seal, foil or safety cap has been opened;
• goods made to your specifications or clearly personalised;
• services, once they have been fully performed, if performance began with your prior express consent and with your acknowledgement that you lose your right of withdrawal once the service has been fully performed.

8.6 Services already started. If you requested that a service begin during the withdrawal period and you withdraw before it has been completed, you will pay an amount in proportion to what has already been provided.

8.7 Model withdrawal form (complete and return this form only if you wish to withdraw from the contract):

To TRICHOMEDIC LABS, S.L.U., Carretera de Ribes 186, Local 2, 08520 Les Franqueses del Vallès (Barcelona), Spain, sales@simonehair.com:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):

Ordered on (*)/received on (*):
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:

(*) Delete as appropriate.

9. Legal guarantee

We are liable for any lack of conformity which exists at the time of delivery and becomes apparent within three years from delivery, in accordance with the consolidated text of the Spanish General Law for the Defence of Consumers and Users. Unless proven otherwise, any lack of conformity which becomes apparent within two years from delivery is presumed to have existed at the time of delivery.

If you receive a product that is damaged, defective or different from the one you ordered, write to us at sales@simonehair.com with the order number and, if possible, a photo. We will send you a replacement free of charge or, if that is not possible, reduce the price or refund the amount paid. In these cases, the shipping and return costs are borne by us. The guarantee does not cover deterioration caused by improper use or use after the date of minimum durability or the period after opening indicated on the packaging.

10. Customer service and complaints

You can write to us at sales@simonehair.com, via WhatsApp at +34 615 228 361 or from the contact page. We reply personally and, in the case of a complaint, as quickly as possible and always within one month. Official complaint forms are available to you: request them by email.

If we are unable to resolve your complaint, you may contact the consumer services in your place of residence or go to the courts. We do not adhere to any alternative dispute resolution scheme or to any code of conduct. For disputes with a trader in another EU country, you can ask the European Consumer Centre in your country for free help.

11. Applicable law and jurisdiction

These terms are governed by Spanish law. If you are a consumer residing in another country, you retain the protection afforded to you by the mandatory provisions of the law of your country of residence, and you may bring your claim before the courts of your place of domicile.

12. Referral programme (“Give €10, get €10”)

Every customer who has placed an order on www.simonehair.com has a personal referral code (in the format REF-XXXXX) and a link to share it. Participation is free of charge and voluntary.

12.1 Discount for the referred person. The code gives a €10 discount on a first order on www.simonehair.com of at least €50 in products (excluding shipping). A first order is one placed with an email address or a customer account that has not purchased from us before. The code may be used only once per person, cannot be combined with other discount codes, does not apply to the SIMONE PRO licence and cannot be exchanged for cash. No one may use their own code.

12.2 Reward for the referrer. Once the order placed with the code has been shipped, the code holder receives by email a personal €10 discount code, valid for 6 months, for an order of at least €50 in products on www.simonehair.com. It may be used only once and only with the code holder’s email address, cannot be combined with other discount codes, does not apply to the SIMONE PRO licence and cannot be exchanged for cash. No reward is issued if the referred order is cancelled or fully refunded before it is shipped. Each code generates a maximum of 10 rewards per calendar year.

12.3 Proper use. The codes are intended for personal recommendations. We may cancel codes, discounts or rewards obtained fraudulently or abusively, for example by using other email addresses or accounts to refer oneself.

12.4 Changes. We may modify or end the programme at any time, without affecting rewards already issued, which will remain valid until their expiry date. The processing of personal data in the context of the programme is explained in our Privacy policy.

13. Language

The original text of these terms is drafted in Spanish (Castilian). In the event of any discrepancy between language versions, the Spanish version shall prevail, unless the applicable consumer protection legislation provides otherwise.